When you register for the class, we will charge you immediately for the first month of tuition. We will then set you up in our systems to be billed automatically on the 20th of the month regardless of when you registered. We will keep you on autopay until your child moves into a class with a different tuition rate or until you decide to discontinue classes with us. Please note: The monthly tuition rate remains the same whether we cancel classes or not. We will provide complimentary make ups for tuition billed on days with holidays or if we cancel a class.
Since tuition is charged on a monthly basis the final price will vary based upon the number of classes available in a calendar month. Therefore, the number of classes received in a monthly session will vary depending on the day you choose to attend. During certain months throughout the year there can be either 4 or 5 lessons in a particular month depending on which day is chosen and the current month. The customer will be charged based on the total number of lessons for their day in any given month.
Withdrawal requests must be submitted in writing to the Swim Office no later than the 15th of each calendar month. We don't accept withdrawals after this point. Ex) If you sign up for January & February, you must notify us of your request for withdrawal by Feb. 15th if you don't wish to continue classes in March. After a withdrawal request has been made you will finish out the classes for the current month and then will be dropped.
In addition to your first purchase of group swim lessons or private lessons, you will be charged an annual family membership fee of $30.00. This fee covers each families share of insurance, safety equipment, facility maintenance and other safety related costs. This fee will renew annually on your enrollment anniversary if you continue to take classes with us beyond the year. The annual membership fee is non-refundable.
Class day/time changes are available for a $20.00 class change fee. We need to keep our group lessons stable and changing class days/times disrupts openings available for new customers and current students that need make-up lessons.
Cancellations, Make Ups & No Shows