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ContactGroup Tuition Policies
When you register for the class, we will charge you immediately for the first month of tuition. We will then set you up in our systems to be billed automatically on the 16th of the month regardless of when you registered. We will keep you on autopay until your child moves into a class with a different tuition rate or until you decide to discontinue classes with us. Please note: The monthly tuition rate remains the same whether we cancel classes or not. We will provide complimentary make ups for tuition billed on days with holidays or if we cancel a class.
Since tuition is charged on a monthly basis the final price will vary based upon the number of classes available in a calendar month. Therefore, the number of classes received in a monthly session will vary depending on the day you choose to attend. During certain months throughout the year there can be either 4 or 5 lessons in a particular month depending on which day is chosen and the current month. The customer will be charged based on the total number of lessons for their day in any given month.
Withdrawal requests must be submitted in writing to the Swim Office no later than the 15th of each calendar month . We don't accept withdrawals after this point. Ex) If you sign up for January & February, you must notify us of your request for withdrawal by Feb. 15th if you don't wish to continue classes in March. After a withdrawal request has been made you will finish out the classes for the current month and then will be dropped.
In addition to your first purchase of group swim lessons or private lessons, you will be charged an annual family membership fee of $35.00. This fee covers each families share of insurance, safety equipment, facility maintenance and other safety related costs. This fee will renew annually on your enrollment anniversary if you continue to take classes with us beyond the year. The annual membership fee is non-refundable.
Class Changes
Class day/time changes are available for a $20.00 class change fee. We need to keep our group lessons stable and changing class days/times disrupts openings available for new customers and current students that need make-up lessons.
Cancellations, Make Ups & No Shows
- • Make-ups must be scheduled through the Swim Office. Once a make-up is scheduled it is the responsibility of the parent to make their appointment, we do not offer make-ups for missed make-ups
• Make-ups can be used at any time but are only available to those currently still enrolled. If you have withdrawn from classes any make-ups you have accrued must be scheduled within the current month.
• If a parent is unable to schedule a make-up, they will be issued an open swim pass for each class that they missed.
• Private lesson make-ups are available for a nominal fee of $20.00 when canceled on the day of lessons.
• Absences not called in 24 hours or more in advance, called in just before the class or called in after the missed class will not be given a makeup option. Our coaches are here for your childs lesson whether or not you attend. No calls-no shows can exchange absences for open swim passes only.! - We reserve the right to make changes to the schedule (including cancellations) due to emergencies, weather, maintenance/repairs, and other related instances. In such an event we will contact you by phone or email (provided we have both of these available to us).
- Substitute Teachers: We reserve the right to substitute instructors temporarily or permanently for any given class at any time.
